Need a little extra help getting things set up, configured, or some questions answered? Let one of Alpha-G's experts work with you for a longer chunk of time than your support contacts can usually spare. We can assist you with whatever you need; such as, learning Horizon's features, adjusting configuration or parameter settings, changing screen layouts to better meet your needs, or help you adjust workflows to use Horizon more effectively.

Most Horizon sites have database backup strategies that either do not include everything they should (is HIP's database backed up automatically?) or are designed in such a way that recovery is more difficult than it needs to be. Let us review your set up and provide you with some better tools for monitoring your backups.

We'll maintain a copy of your backups at our site so you're covered in case of a local disaster. Optional add-on services include backup monitoring (so you don't have worry about whether your data is getting backed up properly); we can also be prepared to bring up a working copy of your database (accessible via the Internet) with a few hours' notice, if you wish.

Our experts will assist you in defining, populating, and configuring new bibliographic or authority indexes for Horizon staff or public searches.

This unique offering allows your system to include bibliographic indexes built from item-level information that is copied to a local tag by a custom Day-end step. This combination provides the functions of Dynix Bridge Indexing (the price includes the custom Day-end step and the indexing set up.)

Off-site System Administration of the Horizon software (6 month minimum contract). Available options include service during Extended Hours, or 24/7. Quoted price may vary based on library?s needs and complexity.

Add an on-call expert to your staff to help your System Administrator with problems or questions (6 month minimum contract). You get up to 26 hours of help as you need it over a 6 month contract, or 52 hours over a year. Additional time is available at our Consulting On-retainer rates.

System Administration of Sybase or MS SQL database software (generally requires 6 month minimum contract). Available options include service during Extended Hours or 24/7. Let us relieve you of the burden of administering your database and ensuring that it is operating properly. We will manage everything except swapping backup media and manual power-ons.

Alpha-G can provide your institution with general to advanced training (in person, or, for a growing set of courses, via your web browser). Getting the Most from the Table Editor and SQL Patterns (a series of courses covering basic to advanced SQL techniques, including specialized methods for retrieving MARC Data) are representative examples. Practical Sybase Administration is a valuable class targeted at part-time Sybase administrators.

We tailor on-site or web training to suit your needs. You pick the topics, we?ll send an expert for two days of instruction. (You cover the travel expenses for on-site training).